Legal

Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains how Medilume Group LLC (“Medilume,” “we,” “us” or “our”) collects, uses and shares information when you visit medilumeskin.com (the “Site”), contact us, or purchase our products.

1. Information we collect

• Information you provide: name, email address, shipping and billing address, phone number, order details and any messages you send us.
• Payment information: processed by our third-party payment providers. We do not store full card numbers on our systems.
• Information collected automatically: device and browser type, IP address, pages viewed, referring website and similar usage data, collected through cookies, pixels and similar technologies.

2. How we use your information

• To process and deliver orders, returns and refunds.
• To respond to questions and provide customer support.
• To send order updates and, if you opt in, marketing emails you can unsubscribe from at any time.
• To understand how the Site is used, improve it and measure the performance of our advertising.
• To prevent fraud and comply with legal obligations.

3. Cookies and advertising

We and our partners may use cookies, pixels and similar technologies to remember your preferences, analyze traffic and show you relevant ads on other platforms. You can control cookies through your browser settings and opt out of interest-based advertising through tools such as optout.aboutads.info.

4. How we share information

We do not sell your personal information for money. We share information only with service providers that help us operate our business (such as hosting, payment processing, shipping carriers, email and analytics providers), when required by law, or in connection with a business transfer such as a merger or acquisition.

5. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of certain sharing for targeted advertising. To make a request, email us at hello@medilumeskin.com. We will verify your request and respond within the time required by applicable law.

6. Data retention and security

We keep personal information only as long as needed for the purposes described in this policy or as required by law, and we use reasonable administrative, technical and physical safeguards to protect it. No method of transmission over the internet is completely secure.

7. Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised.

9. Contact us